Fund Connection FAQ

Q. How can I get access to my fund statement online?
A. You must log in to the Maine Community Foundation Fund Connection with a user ID and password provided to you by the Maine Community Foundation. If you have been assigned a user ID and password and you have lost your password, click the Reset Password button on the Fund Connection home page.

For Donor Advisors, your user ID will typically be your first initial and last name. If you cannot log in with this user ID, call the community foundation, toll-free, at (877) 700-6800 or e-mail olp@mainecf.org for further assistance.

If you have not been assigned a user ID and password, you will need to contact the community foundation. Call toll-free at (877) 700-6800 or e-mail olp@mainecf.org. To complete the online registration process, staff will verify your fund relationship and validate your e-mail address. Once we have completed the process, we will upload your fund records to the Fund Connection site and contact you with your login information. Please allow 2 business days for the online registration to be finalized.

Q. I don’t have an e-mail address. Can I still access my fund statement online?
A. No. However, you can easily obtain an e-mail address through free web services such as Gmail or Yahoo. When you get an e-mail address, call the Maine Community Foundation at (877) 700-6800 to update your information.

Q. How current is the information in my online fund statement?
A. The balance shown in your online fund statement is current as of the close of business the previous day. Investment returns are posted quarterly.

Q. How secure is my fund information?
A. MaineCF uses Secure Socket Layer (SSL) technology with 128-bit encryption. This is the same security protocol used by major online retailers such as amazon.com.

Q. I forgot my password. What do I do?
A. Click the Reset Password button on the Fund Connection home page. On the next page, enter your User Name and click Send Reset Link. Your password will then be e-mailed to you. For a step-by-step description of this process, see Page 3 of the Fund Connection User's Guide.

Q. There seems to be something wrong with the Fund Connection website. To whom should I report the problem?
A. Contact the Maine Community Foundation by phone, toll-free, at (877) 700-6800 or e-mail olp@mainecf.org.